About Kohinoor Community Care
A community-rooted care provider dedicated to helping people live well, independently, and with dignity in the comfort of their own home.
Rooted in Community, Driven by Care
Kohinoor Community Care was founded from a place of lived experience, professional expertise, and a deep personal commitment to compassionate care.
At age 14, Emad — our Director and Registered Manager — became an unpaid carer for his mother during her cancer journey. This early responsibility shaped his understanding of the emotional impact of illness, the importance of dignity, and the need for reliable, compassionate support. This personal journey is the foundation of the company's values and its commitment to high-quality, person-centred care.
Based in Southend-on-Sea, we serve individuals and families across Essex — providing a range of domiciliary care services that are always tailored to the person, never the other way around. We take the time to understand each client's unique needs, preferences, and life story, building care plans that truly reflect who they are.
Our service specialises in:
- Older people needing personal care at home
- Reablement and hospital discharge support
- Mental health support in the community
- Adults with complex needs
- Support for unpaid carers (respite & sitting services)
- Medication support
- 24-hour care packages as the service grows
Our mission is to deliver safe, compassionate, person-centred care that empowers people to live independently and with dignity in their own homes. Our vision is to become one of Southend's most trusted and respected home care providers, known for reliability, compassion, and personalised support.
Our Values
Six core values shape everything we do — from how we recruit our team to how we deliver care in people's homes every single day.
Compassion
Care delivered with empathy and kindness in every interaction, every visit, every day.
Respect
Treating every person with dignity — honouring their choices, their history, and their individuality.
Independence
Promoting choice and autonomy so every client can live life on their own terms.
Quality
Delivering safe, high-standard care through rigorous training, regular reviews, and continuous improvement.
Honesty
Transparent communication with clients, families, and commissioners — no surprises, no hidden agendas.
Consistency
Familiar, permanent staff who build genuine relationships and provide reliable, dependable support.
CQC Registration Pending
Kohinoor Community Care has applied for registration with the Care Quality Commission (CQC) — the independent regulator of health and social care in England. Our application is currently being processed and we will be fully registered shortly.
We are committed to meeting every fundamental standard of quality and safety. Families can have full confidence that we are building our service on the highest national standards of care delivery from day one.
Our Commitment to You
When you choose Kohinoor Community Care, you can expect consistency, transparency, and a team that genuinely cares about the outcomes for your loved one.
Qualified Leadership at Every Level
Our Director and Registered Manager, Emad, is currently undertaking a Level 5 Diploma in Leadership and Management for Adult Care — the nationally recognised qualification for registered managers in the social care sector. This demonstrates our commitment to professional development and evidence-based leadership from the very top of the organisation.
Emad has also submitted his application to the Care Quality Commission (CQC) as the nominated Registered Manager for Kohinoor Community Care. This application is currently being reviewed, and approval is anticipated shortly.
Why This Matters to You
A qualified, CQC-approved Registered Manager is a legal requirement for any regulated care service. By investing in Level 5 leadership training and pursuing formal CQC registration, Emad ensures Kohinoor Community Care is built on the strongest possible professional foundation.
Families and service users can be confident that the person overseeing their care is not only experienced and compassionate — but formally qualified and accountable to the highest national standards.
Thorough Documentation & Record Keeping
Every aspect of the care we provide is recorded, monitored, and securely stored — giving clients, families, and regulators complete confidence in our service.
Comprehensive Care Records
All client information — including personal care, medication administration, and every service delivered — is documented in full, both in paper records and digitally through the Trusted Care service app.
Trusted Care App
We use the Trusted Care digital platform to log care visits in real time. Families can have peace of mind knowing that every visit, task, and observation is recorded accurately and accessibly.
Medication Records
All medication support is documented on a Medication Administration Record (MAR). Every dose given, refused, or missed is recorded, ensuring full accountability and continuity of care.
Incident Reporting
Any incident, accident, or near-miss is formally recorded and reviewed. We take a transparent, learning-focused approach to incidents — ensuring the safety of every service user is always protected.
Secure & Confidential
All client records are handled in strict accordance with GDPR and data protection legislation. Information is stored securely and only shared with authorised individuals and agencies.
Personalised Care Plans
Each client has a detailed, individually tailored care plan that is regularly reviewed and updated to reflect their changing needs, preferences, and goals.
Ready to Talk About Care?
Whether you have questions about our services or you're ready to arrange a free care assessment, our friendly team is here to help. There's no pressure — just a warm, honest conversation.